Rambo Portal

Dashboard

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Catalog

Looking for parts? Use the Smart Parts Selector to pick your bike model and order the exact parts you need.

Smart Parts Selector

Pick your bike model (and service code when required). We'll load the live bill of materials from NetSuite, show stock and your dealer price, and let you add the right part to cart — no more guessing SKUs.

Bike family

Model / BOM

Start by choosing a model. Newer bikes need the service code from the frame sticker.

Interactive diagram appears here when photos are available for this model.
Parts list on the right always works from the live BOM.

Select a model to load parts.

Inventory

Order Suggestions

What's selling near your store, what you already reorder, and a one-click pack sized to your typical order.

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Open Orders

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Open Invoices

View and print unpaid invoices. Use Pay Invoice when you are ready to pay.

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Pay Invoice

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Chat Support

Try asking:

Need to open a case instead?

Describe your issue below -- we'll try to help right away, and open a case with our Dealer Service team if that's really what's needed.

Warranty & Returns

How this works: Start with Submit warranty claim (or RMA / return) — you will not have an approved claim # yet. Rambo reviews registration/warranty first. After approval, use Request reimbursement with the claim # Rambo gives you (within 30 days of repair) for labor and any parts you paid for. Submitting is never automatic approval or credit. Photos required. Battery issues need a voltage-test photo. Chain/tube/pedals/crank/kickstand/derailleur: shipping-damage only (3 days). Rambo decides if an RMA is needed — not every case requires a return.

What do you need?

1 · Submit warranty claim
First step. No claim # yet. No payment. Rambo reviews, may supply parts or approve repair. 2 · Request RMA / return
Ask Jenna if a part/bike should be returned. Not automatic — she issues RMA only when needed. 3 · Request reimbursement
Only after Rambo already approved a claim. Requires approved claim #. Labor ± paid parts (SORB).

Bike & end customer

Bike family

Model / variant

Bike serial number *

End customer name *

End customer email

End customer phone

Same model list as Smart Parts Selector (all families, variants, service codes). Used to verify registration/warranty.

Case summary & photos *

What was wrong, troubleshooting done, and why this is warranty

Photos (required, up to 6) — include voltage reading photo for battery issues

Active Promotions

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Media Kit

Logos, product photography, and marketing assets for the Rambo Bikes lineup -- includes the downloadable Rambo catalog.

Open Media Kit →

Dealer training materials.

Open Dealer Training →

Checkout

Review your order, choose Ship To, and add top-selling accessories that fit your bikes.

Order lines

Your cart is empty.

Ship To

Choose an address on file, or enter a different Ship To for this order only.

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Company / Addressee

Attention (optional)

Address line 1

Address line 2

City

State

ZIP

Country

Phone (optional)

Order details

Requested Ship Date

PO Number (required for Buy Group)

This is a drop-ship order (ships to the end customer). Freight needs their name and phone to schedule delivery.

Payment terms: —

Account

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Saved Payment Methods

Save a card or bank account for faster checkout on the Pay Invoice tab -- Rambo never stores your card/account number directly; Stripe's secure vault does.

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Request Changes

Submit updates to your contact info or shipping address -- our team reviews every request before anything changes. Price level and payment terms are not self-service.

Company Email

Company Phone

Buyer Name

Buyer Email

Buyer Phone

New Shipping Address Line 1

New Shipping Address Line 2

City

State

Zip

Country

Note (optional)

Welcome,

Order Suggestions

Before we open a case — confirm troubleshooting

Order lines

Suggested accessories

Ship To

Order details